AI platforms

ChatGPT & OpenAI

ChatGPT supports team-facing knowledge work. The OpenAI API brings model capabilities into custom products: document understanding, structured responses, retrieval, and tool-connected workflows. We design the application, permissions, and evaluations around the task.

Responses API · Tool calling · File search · Structured outputs

Discuss your project

From a question to a controlled action

Illustrative employee assistant

Which orders need a delivery update?

Retrieve orders the employee can access, explain which records match, and prepare a proposed update.

Proposed action

Tool: prepare_delivery_update
Permission: Assigned accounts only
Write status: Awaiting employee approval

The application validates the request and executes the permitted tool. A model response alone cannot authorize a write.

A useful assistant needs a clear working boundary: what it can read, what it can propose, and which actions require a person. Start with a task that has recognizable success and failure cases, such as preparing an account summary from approved records.

Choose the right entry point

Workspace use and product integration
Need	Implementation focus
Team drafting and analysis	Define approved information and a review process for employee use.
AI inside your product	Build authentication, retrieval, tool execution, and usage controls around the API.
Actions across systems	Validate permissions and inputs again at the receiving service; record outcomes and exceptions.

What happens when the assistant cannot find an answer?

Return an explicit gap with the sources checked. Let employees refine the question or hand the task to an owner instead of presenting an unsupported answer.

OpenAI: function calling

Your project, scoped around the outcome