Tool design
Expose specific operations with clear inputs, output validation, and permissions limited to the task.
Intelligence in practice
AI Agents for Service Business Automation
Custom AI agents for service businesses and private equity portfolios. Automate connected workflows with validated tools, permissions, and approval steps.
Discuss your AI project ↗A workflow with explicit action boundaries
- 01Receive taskUnderstand the request
- 02Read contextUse permitted sources
- 03Propose actionValidate inputs
Human reviewApprove · revise · stop
Approved → executeUse an authorized tool; record the result
Needs revision → returnAsk for missing details or change the plan
Give the system a job—and clear limits.
An agentic application can select actions and use software tools to move a task forward. Blake Technologies designs these systems with defined permissions, bounded execution, and visible state. We decide which steps belong in deterministic software and which benefit from model reasoning. Users need to know what the system has done, what it proposes next, and when their input is required.
Service-business automation often crosses several systems: a customer request becomes a proposed job, a scheduled visit, and a follow-up task. We build AI agents for the parts of that workflow where reasoning is useful and use conventional software for rules that must hold. Private equity operating teams can evaluate the same approach across compatible portfolio-company processes.
A useful distinction
Does an agent need unrestricted autonomy?
No. Many valuable applications work within a small set of tools and require approval at selected points. We define autonomy around the task and consequences, then test whether the application stays within those boundaries.
A tool is a narrow contract
Illustrative work-order tool
- Inputs
- Asset ID, issue description
- Allowed
- Propose a work order
- Requires approval
- Schedule a visit
- Not allowed
- Change payment information
Build for action and recovery
Workflow orchestration
Maintain progress across steps, handle timeouts and retries, and prevent duplicate actions when execution is interrupted.
Human checkpoints
Require review where an action creates an external commitment, changes important records, or falls outside approved boundaries.
Your engagement outputs
- A workflow and action-permission model
- Implemented tools and orchestration with failure handling
- Evaluation scenarios, execution logs, and recovery guidance
Scope, schedule, team, and support are agreed for the engagement.