User and workflow insights
Capture goals, friction, and exceptions from the people involved.
Blake Technologies · Products & experiences
Design Thinking & Discovery
Start with the people doing the work.
Discuss your project ↗For businesses, service companies & private equity portfolios
Design Thinking & Discovery: how the pieces connect
- 01ObserveUnderstand the current experience
- 02FrameDefine the problem worth solving
- 03SketchExplore possible workflows
- 04TestLearn from real users
Design around the real workflow
We use interviews, workflow observation, and prototypes to understand what customers and employees need from business software. For service companies and private equity portfolio teams, discovery makes different operating assumptions visible before they become expensive product decisions.
Make the next step practical
Concept exploration
Compare possible experiences with stakeholders and users.
Testable prototype
Make a proposed workflow concrete enough to evaluate.
Before you decide
Who should participate?
Include the people doing the work, those responsible for outcomes, and technical owners who understand constraints. Executive input matters, but it does not replace direct user evidence.